I am trapped in LA, because my AA FLIGHT 1927 on February 3rd was cancelled! I am extremely dissatisfied!!! I wasn't provided a definitive remedy regarding why my flight was cancelled.
Very unhappy re not enough acknowledgment of any pain I encountered. Looks like an easy courtesy.
I take pleasure in you are undergoing a merger and some staff could be fewer than thrilled, but this Frame of mind shouldn't be apparent for your prospects who are just calling for getting some help.
I just received from the cellphone with Connie Sanders inside the DFW Business. I questioned for her identify due to the fact she was so kind and helpful to us. I have not often encountered anyone so helpful and caring. If all your representatives may very well be like her you would have an excellent airline.
American Airways has the worst buyer service of all airlines I've Utilized in my sixty three many years. My wife’s anniversary earrings ended up stolen out of her suitcase on June 20, 2013 and Customer service has REFUSED to contact us back following reporting the thief the working day it happened.
The baggage service (which was not American airlines) identified as me at 2am to allow me to know they'd be bringing my bag out to my household!!!
When checking in at IAH, the personnel at the rear of the AA desk had been all chatting and referring to holiday. They appear annoyed that we had numerous luggage. The additional get the job done was obtaining inside their way. This wasn't how I anticipated to begin my journey.
Then on the way in which back again Yet another “technical mistake†we truly assumed this was a joke. Perfectly it wasn’t. they held us back again without Clarification once again. We had an hour & 57 min layover and once we received from the plane from panama to MIA, we manufactured it via customs obtained our luggage with 47 mins to spare & the “supervisor†practically smiled & claimed “you’re about to skip the flight were not permitting you thru†27 Others screaming which the aircraft was Proper THERE & hadn’t remaining however, but her cocky smile & attitude didn’t treatment & FORCED US once more to miss the flight & claimed “discover a cushty place to rest for your night.
I realize we should be a lot more very careful when put our tickets on line around the 11th. I don’t know why, we created just an enormous miscalculation with traveling date.
I have to admit which i was selfishly happy to have the ability to e book my flight right before your entire other customers and the agent was ready to eliminate the costs.
Extremely let down by using a.A. consumer relations. My spouse went to Italy for your memorial of her mom and whilst she was there she obtained bronchitis with ear infection, subsequently the health practitioner suggested her never to fly just before 1 7 days to have a peek at this site obvious the an infection.
I approached the agent through the title of “Susan A†and greeted her that has a “Superior Early morning!†Her response was a blank stare like I had no organization currently being there then a glare when I questioned her if she was readily available.
I flew on American Airways for the first time and final. our luggage was ruined with black grease on it massive hunks out of your handles and wheels. your airplane was soiled and very awkward. the flight crew wasn't helpful in the slightest degree. My granddaughter was with me and it is about 6ft tall no space for her legs and particular person laid back again in her seat and she could not go whatsoever in her seat.
Question if any person reads this but AA would be the worst airline in the world. Didn’t fly them For some time as a consequence of internal issues.